We’re looking for humble but ambitious, razor-sharp professionals who can grow with us and the technologies we bring to the world. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That’s where you come in.
You are the backbone of the Gemini Data Customer Success organization. This is a highly visible, customer facing position within Gemini Data. This is a remote position and will support our customers. To apply, send resume to jobs@geminidata.com.
Location: United States, Europe, Asia
Job Description
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Provide tier one technical support for Gemini and Splunk products.
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Manage the issues/customers by under-promising and over-delivering. Customer satisfaction comes first.
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Maintain detailed case history and escalate issues appropriately.
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Ownership of support tickets throughout the entire troubleshooting process.
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Provide product training as needed for customers and partners.
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Provide assistance to Gemini Logistics team
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Engage 3rd party vendor support on behalf of customers and follow up until a suitable resolution is provided.
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Provide support to Gemini Sales and Professional Services with asset management and field support tasks.
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Participate in daytime and night/weekend on-call rotation schedules.
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Attend training sessions as necessary.
Desired Technical Skill & Experience
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Knowledge of Linux on x86 server platforms
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Knowledge of network and application protocol stack including TCP/IP, UDP, SNMP, SMB/CIFS, (S)FTP, general Routing.
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Understanding of Information Security concepts, tools and processes.
Soft Skills
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Excellent verbal and written English communication skills.
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Self-managed, detail-oriented individual that enjoys the challenge of technical troubleshooting.
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Proactive person who is able to take initiative and think outside of the box when faced with new situations.
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Emphatic, calm and able to reduce tension when dealing with a stressful situation.
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Multi-tasking and multiple issue management
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Strong work ethic
IF INTERESTED, PLEASE MAIL RESUMES:
Gemini Data
300 Drakes Landing Road, Suite 210
Greenbrae, CA 94904