Careers

Customer Support Engineer

We’re looking for humble but ambitious, razor-sharp professionals who can grow with us and the technologies we bring to the world. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That’s where you come in.

You are the backbone of the Gemini Data Customer Success organization. This is a highly visible, customer facing position within Gemini Data.  This is a remote position and will support our customers. To apply, send resume to jobs@geminidata.com.

Location: United States, Europe, Asia

Job Description

  • Provide tier one technical support for Gemini and Splunk products.

  • Manage the issues/customers by under-promising and over-delivering. Customer satisfaction comes first.

  • Maintain detailed case history and escalate issues appropriately.

  • Ownership of support tickets throughout the entire troubleshooting process.

  • Provide product training as needed for customers and partners.

  • Provide assistance to Gemini Logistics team

  • Engage 3rd party vendor support on behalf of customers and follow up until a suitable resolution is provided.

  • Provide support to Gemini Sales and Professional Services with asset management and field support tasks.

  • Participate in daytime and night/weekend on-call rotation schedules.

  • Attend training sessions as necessary.

Desired Technical Skill & Experience

  • Knowledge of Linux on x86 server platforms

  • Knowledge of network and application protocol stack including TCP/IP, UDP, SNMP, SMB/CIFS, (S)FTP, general Routing.

  • Understanding of Information Security concepts, tools and processes.

Soft Skills

  • Excellent verbal and written English communication skills.

  • Self-managed, detail-oriented individual that enjoys the challenge of technical troubleshooting.

  • Proactive person who is able to take initiative and think outside of the box when faced with new situations.

  • Emphatic, calm and able to reduce tension when dealing with a stressful situation.

  • Multi-tasking and multiple issue management

  • Strong work ethic

IF INTERESTED, PLEASE MAIL RESUMES:

Jobs@Geminidata.com

Gemini Data

300 Drakes Landing Road, Suite 210

Greenbrae, CA 94904